Shawn Mortley

  • Banks man
  • Ravens Way, London SE12 8HA, UK
  • 23 Jan, 2019
Part time Construction

Personal Summary

It is my intention to work in an environment that is safe and where respect and integrity are held in high esteem.  I think of myself as hardworking and look forward to a challenge for the purpose of personal growth and development.  Having worked in retail for over 10 years, I am familiar with hard work, dedication, commitment and good understanding of customer service and working as a team.

Work Experience

Sales Advisor
Nov 2005 - Jul 2018 New Look Retailers Ltd

My responsibilities as a Sales Advisor were to process delivery which included replenishing the stock on the shop floor; back of house management to ensure that the stockroom is organised and kept tidy; carrying out till duties such as processing refunds and exchanges, placing orders;  and last but not least customer service duties on the shop floor.

Customer Service Officer
Apr 1994 - May 2003 Sagicor Life Insurance

As a Customer Service Officer, it was my responsibility to ensure that insurance policies were keep up to date and to inform sales agent and policy-owners alike of policies that were in danger of lapsing.  My daily duties also included premium processing, payment queries, government salary deductions and bank statement reconciliation for premium processing. In the event of lapses, I also handled reinstatement of these lapsed policies. 


Employability Skills Training
Jul 2018 - Jul 2018 GLLaB
ETCAL Level 1 Certificate of Introduction to Construction Course - level 1
Jan 2019 - Jan 2019 Barnet and Southgate College
BCS - IT - Professional Graduate Diploma Level 6